COVID-19 Update

Find all the information about the coronavirus on this page. Would you like to receive information about a specific hotel? Make your choice below. The FAQ of the hotels in Amsterdam, the Corendon City Hotel, the Corendon Village Hotel and The College Hotel, can be found below the update.

Corendon Village Hotel Amsterdam Corendon City Hotel Amsterdam The College Hotel

Coronavirus update – as of September 25, 2021

Following the press conference on Friday, September 10, the Dutch government announced new relaxations that will apply as of September 25. Click here for an overview of these easements on the website of the Dutch government. An up-to-date and complete overview of the national measures can be found here.

For our hotels, the easing of corona measures as of September 25 mean the following:

  • In all hospitality areas, such as our bars, restaurants, cinema and Game Land, it is compulsory for guests aged 13 and over to show their corona ticket. This applies to inside and outside, with and without a fixed seat. This ticket will be checked together with an ID card. You will be issued a corona ticket if you have been fully vaccinated, have a valid recovery certificate or a negative test result from a corona test that is no more than 24 hours old.
  • In the hospitality sector, the mandatory closing time between 00.00 and 06.00 will continue to apply. Where necessary, the opening hours of our catering establishments have been adjusted accordingly. Specific times of our restaurants and bars can be found here.
  • In our shuttle buses it remains mandatory to wear a mouth mask from 25 September.
  • The basic rule of keeping a distance of 1.5 meters changes into an urgent advice to keep your distance. We advise to give each other appropriate space everywhere in the indoor and outdoor areas of our hotels to avoid destination.

Good to know:

  • Until September 25, a mouth guard requirement applies in areas where it is not possible to keep 1.5 meters distance.
  • Our spas are fully open to hotel and non-hotel guests, but capacity is currently limited. Therefore, please make a reservation on the website of our spas prior to your visit: Vitality Spa and Village Spa.
  • For our restaurants, it is mandatory to make a reservation by phone, through the website or at the door. You can read more about this in the frequently asked questions below. You can also read more about the measures in force in our restaurants there.

Step by step, together we can do everything we can to prevent the virus from spreading further. Take care of yourself and each other!

Disclaimer: Due to the constantly changing COVID-19 measures, it is possible that not all information on our website is correct. We do our utmost to inform you as well as possible.

Restaurant information

Advance booking is required and you can make a reservation through our website, by phone or at the door.

  • For our restaurants, it is mandatory to make a reservation by phone, through the website or at the door. There is no maximum time between making a reservation and visiting the restaurant. You can easily make a digital reservation for each restaurant in our FAQ section under “At which restaurants can I make a reservation?
  • A health check and a request to register are mandatory.
  • In the catering industry, the compulsory closing time between 00.00 and 06.00 hours still applies. Where necessary, the opening hours of our restaurants and bars have been adjusted accordingly. Specific times of our restaurants and bars can be found here.
  • A permanent seat at the table or bar is mandatory.
  • The 1.5 meter rule is mandatory until September 24, except in areas with cough screens. After that, the urgent advice is to keep an appropriate distance as much as possible.
  • Self-service is allowed.
  • There is no entertainment, such as live performances and video screens, on or around the terrace or in the restaurant.
  • Please observe the applicable ground rules.

On the website of the Government you will always find an up-to-date overview of the rules set by the government that apply to catering establishments.

General FAQ

It depends on the chosen booking policy if you are able to modify or cancel your room reservation.

For guests who have a direct room reservation via www.corendonhotels.com, please contact the hotel, so we can assist you and help you find the right solution.

If you have made the booking via a travel agent, another booking site, or other third parties you must contact this organization.

Restaurant reservations can be easily canceled or changed via the confirmation email you have received. If you want to cancel or change a Social Deal Reservation, please contact Social Deal customer service.

 

Natural disasters and epidemics are excluded from almost any insurance policy. We advise you to contact your own insurance.

We have taken additional measures, developed in consultation with global and local public health authorities (RIVM):

  • We make sure our entire hotel staff will receive up-to-date briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning in our entire hotel. All public areas (including lobby elevators, door handles, public bathrooms, etc.), reception desks, contact points are being disinfected every hour with the use of hospital-grade disinfectant.
  • The advice of the Dutch government and RIVM is leading.
  • In all our hotels there are antibacterial hand sanitizers at your disposal.
  • There is signage placed throughout the public areas to inform guest about safety measures.
  • Hosts are available to supervise traffic and inform guests accordingly.
  • Visuals with information about the virus is visible on TV screens and on the floor.
  • We would also prefer that transactions take place mainly with a debit card. Exception: cash handling is only possible at one designated desk at reception.

Housekeeping measures:

  • Rooms are only cleaned when the guest is not in the room.
  • We use Ozonwater, a sustainable cleaning product that kills 99.9% of bacteria and viruses.
  • We are investigating several options to disinfect pillows and bed linen, including Ozon treatment and UV treatment.
  • Do not clean my room during my stay is available. Guest can inform the front office at arrival and place do not disturb hanger on the door.
  • Room keys are disinfected with Ozon.
  • In-room prints will be minimized.

The hotel has a self-service check-in and check-out desk. We try to avoid personal contact as much as possible. The front desk will be cleaned regularly.

The health of our hotel guests and visitors is our highest priority at the moment. We closely follow the information from the World Health Organization and the National Institute for Public Health and the Environment (RIVM) in the Netherlands. Changes to measures are listed on this website.

For questions regarding your flight back home, please contact your travel organization or airline.

  • Clean your hands often. Disinfection stands are available in the hotel
  • Cough and sneeze on the inside of your elbow
  • Use a tissue for coughs and sneeze
  • Don’t shake hands
  • Stay home if you feel sick.
  • Avoid gathering of 100 people or more
  • Always keep a good distance from other people (at least 1.5 metres)

More information about the coronavirus can be found in the video below on this page.

FAQ Corendon Village Hotel Amsterdam

You can cancel or change your booking free of charge up to 24 hours before the day of arrival by sending an email to reservations.village@corendonhotels.com. Mention the new date for which you wish to change. Changing a date is possible with the latest check-out date 31-03-2021. If you choose a date with a higher rate, you will have to pay the difference.

Whether you can change your booking depends on the booking conditions you have chosen. Contact the travel agent where you booked, they can assist you further.

Whether you can change your booking depends on the booking conditions you have chosen.

If you have made a refundable booking, you can cancel or change your booking free of charge up to 24 hours before the day of arrival by sending an email to reservations.village@corendonhotels.com. Mention the new date for which you wish to change.

  • If you have made a non-refundable booking, cancellation or change is normally not possible. Given the current situation, we would like to accommodate you and offer a date change. You can make use of this by sending an email with your request no later than 24 hours before the original arrival date to reservations.village@corendonhotels.com

The restaurants and bars are open.

Village Spa & Fitness is open to both hotel guests and non-hotel guests. For all guests, the currently applicable government measures remain in effect.

Due to limited capacity, access is only possible through a reservation. This can be done at the Spa counter or via the email address below: spa.village@corendonhotels.com.

The Bazar, mini supermarket, remains open until 11 p.m. Alcohol may also be sold there until 8 p.m.

Yes, the free hotel shuttle service from Amsterdam Schiphol Airport to the hotel and vice versa continues to operate on set time from 06:30 – 20:00. More information can be found on this page.

Please note, wearing face masks in public transport is mandatory for travellers. You can purchase a mask at our lobby shop (Bazar) in the hotel.

Yes, the city shuttle runs from the hotel to the Museumplein in Amsterdam. Find the times here.

Please note, wearing face masks in public transport is mandatory for travellers. You can purchase a mask at our lobby shop (Bazar) in the hotel.

FAQ Corendon City Hotel Amsterdam

Staycation bookings are on a non-refundable basis. Because we want to show you our flexibility in these times, we give our guests the option to change the dates of their booking one time. You can make use of this by sending an email with your request no later than 24 hours before the original arrival date to  reservations.vitalityamsterdam@corendonhotels.com.

Whether you can change your booking depends on the booking conditions you have chosen. Contact the travel agent where you booked, they can assist you further.

Whether you can change your booking depends on the booking conditions you have chosen.

  • If you have made a refundable booking, you can cancel or change your booking free of charge up to 24 hours before the day of arrival by sending an email to reservations.vitalityamsterdam@corendonhotels.com. Mention the new date for which you wish to change.
  • If you have made a non-refundable booking, cancellation or change is normally not possible. Given the current situation, we would like to accommodate you and give you the option to change your dates one time. You can make use of this by sending an email with your request no later than 24 hours before the original arrival date to  reservations.vitalityamsterdam@corendonhotels.com.

The Bazar is open 24/7.

The restaurants and bars are open. Please visit the Restaurant & Bars page for more information.

Yes, the Vitality Spa is open from 08:00 until 21:00 o’clock. It is mandatory to make a reservation beforehand, you can do this via the Spa & Wellness page, or by sending an email to spa.vitalityamsterdam@corendonhotels.com. Reservations cannot be made via phone. The gym is open 24/7 for a maximum of 6 guests at the same time.

FAQ The College Hotel

Do you have questions about your reservation or do you want to know more about the corona measures in the hotel? Please contact us by e-mail: info@thecollegehotel.com or telephone: +31 (0) 020 57 11 511.