Just meeting our guests’ expectations is not enough for this department. The Front of House team surpasses the expectations of our guests in a scintillating way by creating unique personal experiences. From the moment that the guest enters our hotels, the Front of House team makes everyone feel welcome and that they have ‘come home’. Hospitality is in all the team members’ DNA and it is combined with professionalism, expertise and open communication. The Front of House is also the linchpin for the internal organisation.